Collections Analyst-interim

Irvine, CA 92821

Posted: 01/19/2019 Job Titles: ACCT OPS - Accounts Receivable Clerk Job Number: 2359 Pay Rate: 50.00

  2+ years of collection experience, strong Excel, customer  service experience is a plus.  Would be for one to two (possibly three) months.  

Key responsibilities include:
  • Contact customers to determine reason for payment delinquency on past due invoices
  • Manage customer portfolio of focus customers primarily related to groups and larger volume dealers
  • Daily collection calls while documenting all notes in Net Suite  financial system related to all customer conversations including emails and letters
  • Aid Collections team with final balance customers that need a “ second voice” in order to resolve an outstanding balance and avoid 3rd party collection agency placement
  • Resolve balances over 91 days to keep up with quarterly aging bucket goals determined by Sr. Management team.
  • Work with Collections team members to identify potential problems and help create a resolution .
  • Email lockout letters/demand notices to unresponsive and past due customers
  • Escalate and work directly with Sales Managers and Customer Success Managers to resolve any product or billing disputes resulting in past due AR balances

 

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