Collections Lead

Irvine, CA 92618

Post Date: 06/07/2018 Job ID: 1960 Job Titles: ACCT OPS - Accounts Receivable Clerk, CREDIT - Manager of Credit & Collections, CREDIT - Supervisor of Credit & Collections

Duties And Responsibilities

  • Set up new accounts by obtaining proper paperwork from customer, sales team or support...
  • Reviews prepaid report to ensure product is not shipping out prior to payment.
  • Contacts appropriate customers, by phone and in writing, to correct, prevent or minimize delinquency. Build strong relationships within the customer to help resolve complex issues.
  • Maintain a cash forecast and payment status of customers’ accounts
  • Takes appropriate action on collection irregularities, adjustments and customer complaints as deemed necessary.
  • Follow up on bill-backs of short payments.
  • Reconcile accounts balances, by via payment, write off, or credit memo.
  • Identify problem accounts and provide regular updates of receivables, along with setting up payment programs with customers and recommendations of when to refer to collections or legal.
  • Assist in posting cash, issuing RMA’ s, credit memos, and write offs.
  • Maintain bad debt and bad debt recovery records, along with providing month end reporting for Allowance for bad debt and sales Discount allowance.
  • Assist in month-end close for Accounts Receivable
  • Build an ongoing working relationship with the Sales team
  • As movement to new ERP system or sooner will be responsible for entering customer invoices into their portals or ERP system, mailing invoices via email or US mail.
  • Other duties as assigned.


  • Minimum of 3 years’ experience in supervising a staff of at least 3 individuals
  • Bachelor’ s degree or equivalent experience

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